it service management

NORTH CANTON, Ohio — Diebold Inc. (NYSE: DBD) is expanding its deposit-automation family with its intelligent depository module. The IDM was recently showcased at TransPay in Orlando.

Diebold introduced its first IDM in 1991. The fifth generation of Diebold’s intelligent depository employs advanced technology to deliver lower total cost of ownership for the financial institution, greater ease of use for the consumer and enhanced security and fraud detection. The new IDM also offers advancements in both security and operation.

Danny O’Brien, Diebold’s senior vice president of global product marketing, management and engineering, said the new module raises the bar for deposit automation technology.

“Diebold’s fifth-generation IDM represents a new standard in ATM check-imaging technology,” O’Brien said. “We’re always working to improve functionality for our customers and simplify use for their customers. That’s exactly what the new module will do.”

Among the fifth generation’s most important advancements are those that enhance security. The module includes a patent-pending, double-detect capability, which prevents the insertion of multiple checks; and patent-pending, enhanced magnetic ink detection, which reduces the risk of accepting photocopied checks by sensing and reporting suspicious magnetism. The IDM also includes the exclusive self-service application of Carreker Corp.’s Quality Assurance Suite, Image Inspector, which improves the accuracy of fraud-detection systems and enhances and verifies the quality of check images.

Diebold’s IDM can stack and store up to 1,000 checks — more than twice the number previous models could. And the module makes accepts crumpled, curled or creased checks.

“Our goal is to develop products that can help improve the businesses of our customers around the globe,” O’Brien said. “As our customers’ needs continue to evolve, we’re constantly improving our technologies to provide the innovative features and functionalities our customers have come to expect from Diebold.”

IDM can be easily incorporated into Opteva advanced-function ATMs without functionality losses or excessive terminal changes. Appropriate for the global financial services marketplace, it includes a magnetic-read head that can recognize the CMC-7 magnetic ink character recognition format used in international markets. The module will be available in the United States and in markets around the world beginning in second quarter 2005.

Service Management

ImageMark Transaction Manager integrates reader/sorter processing with today’s
image-based proof solutions

DAYTON, Ohio – NCR Corporation (NYSE: NCR) is helping financial industry customers take another step toward check truncation by announcing the integration of the legacy 3890 reader/sorter into its ImageMark Transaction Manager system.  Using today’s technology, financial institutions can leverage the efficiency created by the Check Clearing for the 21^st Century Act.

Traditionally, bank personnel within the proof department encode the amount of every deposited check using magnetic ink character recognition (MICR), the mainstay in the banking industry for encoding and processing.  ImageMark Transaction Manager can now accept data and images captured from 3890s.  This provides an opportunity to eliminate amount encoding, which translates to processing cost savings for banks.

ImageMark Transaction Manager is the banking industry’s most widely installed image proof-of-deposit (POD) application.  Users of Transaction Manager can eliminate amount encoding and reduce overall proof labor by more than 35 percent.  The images and data can then be posted and cleared through image exchange networks simultaneously, resulting in fewer adjustments and exceptions to be handled the following day.

Large capital investments made in legacy 3890 reader/sorters and related software applications have been a barrier to more widespread adoption of image POD for many banks.  Economies of scale with traditional check volumes had previously positioned these sorters well in the marketplace.  With check volumes now declining and image exchange looming, banks are re-examining check encoding and capture processes in order to optimize efficiency.

“Check truncation and image exchange are making paper-based processing a thing of the past, much like e-mail has done to overnight mail delivery service,” said Joe Kniceley, NCR’s vice president of Payment and Imaging solutions, Americas region.  “The transition from systems that handle paper to those that handle electronic workflows will occur over many years, but it is important that banks plan well and not duplicate processing infrastructure and the associated costs.  By integrating image-enabled 3890 sorters into ImageMark Transaction Manager, banks can protect investments in their legacy technology and position themselves for check truncation.”

To reinforce NCR’s belief that MICR encoding will continue to decline in usage, the company has discontinued the manufacture of its 7766 single-pocket proof encoder, the leading product in its class since its release in 1989.  NCR will continue to provide maintenance for the 7766.

Conference Alert: Dick Zedeker, assistant vice president, NCR Payment Solutions, will present NCR’s “Proof Elimination” solution at the BAI TransPay Conference, Wednesday, May 4 at 11:45 a.m., in Orlando, Fla.  Joining him will be Danny App, vice president, Fifth Third Bank, to share his bank’s perspective on this solution offering.  Visit NCR booth #202 for more information.

About NCR Corporation

NCR Corporation (NYSE: NCR) is a leading global technology company helping businesses build stronger relationships with their customers.  NCR’s ATMs, retail systems, Teradata® data warehouses and IT services provide Relationship Technology™ solutions that maximize the value of customer interactions and help organizations create a stronger competitive position.  Based in Dayton, Ohio, NCR (www.ncr.com) employs approximately 28,000 people worldwide.

# # #

BAI TransPay Booth #202

Lorraine Russell

NCR Corporation

(937) 445-3784

lorraine.russell@ncr.com

Service Management

Wausau Financial Systems Links Software To Kodak’s Workgroup Scanners

ROCHESTER, N.Y., May 3, 2005 - In an effort to help businesses, government agencies, and enterprises streamline their payment-related processes, financial solutions provider Wausau Financial Systems (WFS) is integrating its industry-leading software portfolio with Eastman Kodak Company’s innovative document scanning technologies.

This collaborative effort makes WFS’ software portfolio compatible with Kodak’s family of low-volume, workgroup, and departmental scanners - from the KODAK i30 Scanner through the KODAK i200 Series Scanners.  As a result, companies and organizations will be able to capture payment-related documents with scanners utilizing Kodak’s legendary SurePath paper handling and Perfect Page image processing, and then “hand off” those digital images to WFS’ software portfolio.

Businesses, government agencies, and enterprises are increasingly utilizing document scanning technologies and innovative software solutions in distributed environments to help them gain efficiencies in their document-intensive workflows.  This is evidenced by demand for distributed point of presentment capture systems that have been bolstered by the recently enacted Check Clearing For The 21^st Century Act.  This legislation enables corporations, government agencies, and financial institutions to automate payment processing through the use of imaging technologies. 

This is an excellent example of infoimaging in action.  Infoimaging is a worldwide revolution created by the convergence of image science and information technology and is made up of three key markets - devices, infrastructure, and services/media.

“Check 21 has helped create an explosion of interest among companies to digitize their paper-based payment processes, with companies realizing that efficiencies gained through the digitization of checks can also be applied to the digitization of other payment-related documents,” said Bill Gates, general manager and vice president of sales for Kodak’s U.S. and Canada Region.  “Partnering with WFS allows Kodak products, services, and technologies to further benefit customers in the payment-processing market.”

“Wausau Financial Systems is responding directly to the industry’s desire to gain efficiencies and benefits from the digitization of paper-based payment processes,” said Doug Deardorf, vice president, worldwide channel sales, WFS.  “Kodak’s rich tradition of producing high quality scanned images through its family of products will enable us to deliver enhanced solutions that exceed customer expectations.”

WFS is a leading provider of payment-processing solutions worldwide, including image-based check and remittance processing, point of presentment solutions, enterprise content management, ATMs, and fraud and security solutions.

This relationship makes WFS a member of Kodak’s Independent Software Vendor (ISV) program, which allows software vendors to provide support and solutions for Kodak’s document scanners and other products.  This venture will create a joint presence between WFS and Kodak at trade shows, seminars, and in other industry-related outreach.

About Eastman Kodak Company

Kodak is the leader in helping people take, share, print, and view images - for memories, for information, for business, and for entertainment.  With sales of $13.5 billion in 2004, 

the company is committed to a digitally oriented growth strategy focused on four businesses:  Digital & Film Imaging Systems - providing consumers, professionals, and cinematographers with digital and traditional products and services; Health - supplying the medical and dental professions with traditional and digital imaging and information systems, IT solutions, and services; Graphic Communications - providing customers with a range of solutions for prepress, traditional and digital printing, document scanning, and multi-vendor IT services; and Display & Components - supplying original equipment manufacturers with imaging sensors, as well as intellectual property and materials for the organic light-emitting diode (OLED) and LCD display industries.  More information about Kodak (NYSE: EK) is available at www.kodak.com. 

To learn more about Kodak’s Document Imaging business, visit www.kodak.com/go/docimaging.

Kodak is a trademark of Eastman Kodak Company.

About Wausau Financial Systems

Wausau Financial Systems (WFS) is the recognized leader in the development and implementation of distributed point-of-presentment processing solutions to the check and remittance processing industries. WFS provides transaction-processing applications for all size companies including Fortune 500 corporations, financial institutions ranging from the Top 100 to independent locations, and commercial businesses worldwide.

Visit WFS online at www.wausaufs.com.

###

Media Contacts:                                                                           

Ann Moscicki

Kodak

585/724-5816      
ann.moscicki@kodak.com

Mike Slatin

Fleishman-Hillard

314/982-8661
slatinm@fleishman.com  

Amy Zondlo

Thomas Marks & Associates

956/581-9093
azondlo@wausaufs.com

Service Management

ORLANDO, FLORIDA, BAI TransPay Conference (May 03, 2005) — Carreker Corporation (Nasdaq: CANI), a leading provider of technology and consulting solutions for the financial industry, announced today the formation of an alliance with leading document management provider Micrographic Sciences, Inc. (MSI) to integrate MSI’s Advanced Network Foldering (ANF) solution with Carreker’s common, enterprisewide, Express Research™ solution.

Under the agreement Carreker will recommend the integrated solution to institutions that require a more efficient request, retrieval, and distribution process as well as to existing users of its research and adjustments software (called Innovasion™) when these clients upgrade to Express Research™.

Carreker’s Express Research™ is a web-based solution that provides centralized, self-service management of exception and customer service requests. By integrating image archive, data repositories, all items data and microfilm technology, it dramatically streamlines the research process as it improves efficiency, reduces expenses and enhances customer service. Express Research enables research requests to flow automatically through the enterprise, from point of entry to delivery, using system rules and maintainable, customizable parameters.

MSI’s Advanced Network Foldering is an automated microfilm, document, and digital image retrieval, foldering, and distribution solution that allows the client to maintain their existing data archives while transitioning to Express Research™. It offers support for state-of-the-art retrieval devices, legacy retrieval devices, and cutting edge digital archive retrieval and adds increased functionality and better image quality to existing systems.

Paul F. Puttman, president, Micrographic Sciences said, “As financial institutions increasingly migrate to a more efficient, automated research process, it will be critical for them to leverage their existing infrastructure, including historical archives and user interfaces. Advanced Network Foldering will allow them to bridge the gap between legacy equipment and newer systems to enable faster, easier and more cost-effective data retrieval.”

“Researching and responding to customer requests can be costly and labor intensive. This process can be further complicated in a blended payments environment, where item data is stored in multiple systems, and requests are received from multiple departmental applications,” said John Carreker, president, Global Payments Technology, Carreker. “As banks look to improve the research process while reducing costs, having a common platform like Express Research and Advanced Network Foldering will serve this purpose and dramatically improve customer service.”

J.D. (Denny) Carreker said, “As the banking industry continues its shift from paper to imaging to achieve operational efficiencies, our clients are faced with additional research challenges. We continue to devise solutions and alliances that will enable banks to leverage the transition to their operational and customer advantage.”

About Carreker Corporation

Carreker Corporation improves earnings for financial institutions around the world. The Company’s integrated consulting and software solutions are designed to increase clients’ revenues and reduce their expenses, while improving security and increasing the value of their customer relationships. Carreker provides products and services to more than 250 clients in the United States, Canada, the United Kingdom, Ireland, continental Europe, Australia, New Zealand, South Africa, South America, Mexico, and the Caribbean. Clients include the full range of community, regional and large banks, among them more than 75 of the largest 100 banks in the United States. Headquartered in Dallas, Texas since 1978, Carreker Corporation has offices in London and Sydney. For more information, visit www.carreker.com.

About Micrographic Sciences

Micrographic Sciences, Inc. is dedicated to providing comprehensive value-added services that satisfy the increasing demands of document management. Since 1976 MSI’s in-house quality control and production systems have evolved into the Advanced Network Foldering Technologies Suite (ANF). ANF, developed by users for users, provides the customer with integrated document retrieval and distribution regardless of the document’s source or storage method. ANF has quickly been embraced by 7 of the top 25 banks in the US and the top 2 bank servicing companies in Canada. Headquartered in Cincinnati Ohio, MSI has offices in Cleveland and Savannah. For more information, please visit www.micrographicsciences.com.

# # #

Carreker Contacts:

Ann Cain

Strategic Communications Director

972-371-1748

acain@carreker.com

Lisa Peterson

Chief Financial Officer

972-371-1454

lpeterson@carreker.com

Micrographic Sciences Contacts:

Walter Silverman

Senior Systems Engineer

912-232-6132

wsilverman@mailmsi.net

Carroll Mayhugh

Vice President and General Manager

513-753-8342

cmayhugh@mailmsi.net

Service Management

The Apache Software Foundation Board passed the following resolution closing Avalon during the 2004 ApacheCon:

WHEREAS, the Board of Directors deems it no longer in the best interest of the Foundation to continue the Apache Avalon project due to the separation of the community into new projects

WHEREAS, the Avalon PMC is unable to further fulfill the responsibilities of creation, maintenance, and support of the Avalon software

NOW, THEREFORE, BE IT RESOLVED, that the Apache Avalon Project is hereby terminated; and be it further

RESOLVED, that the Excalibur PMC be and hereby is tasked with maintenance of the Avalon framework software; and be it further

RESOLVED, that the Apache Avalon PMC be and hereby is no longer responsible for the creation and maintenance of software related to component and service management, based on software licensed to the Foundation; and be it further

RESOLVED, that the office of “Vice President, Apache Avalon” is hereby terminated; and be it further

RESOLVED, that the Apache Avalon PMC is hereby terminated.

What does this mean?
——————–

Avalon is now officially closed. We will be working with the Apache Infrastructure team to close all Avalon resources over the next few days. The mailing lists archives will remain available; the SVN and CVS repositories will become read only; the currently distributed software will remain available via distribution mirrors; the site will be reconstructed to present a “closure” message and appropriate redirects.

Example closure message:

http://avalon.apache.org/closed.html

Where will I get support/code/updates for Avalon?
————————————————-

As previously announced, Avalon Framework, LogKit, and Cornerstone have been moved to Apache Excalibur (http://excalibur.apache.org) along with the original ECM and Fortress code. The Excalibur team includes many experienced Avalon developers and support questions should be directed there.

Forks of Phoenix and Merlin have started at Codehaus Loom and DPML Metro respectively. Users of those software packages are encouraged to investigate these projects.

I strongly urge all subscribers of these Avalon mailing lists to subscribe to the mailing lists of one or more of the projects mentioned above:

Excalibur Mailing Lists:
http://excalibur.apache.org/mail-lists.html

DPML Mailing Lists:
http://www.dpml.net/central/about/resources/lists.html

Codehaus Loom Mailing Lists:
http://loom.codehaus.org/Mailing+lists

For more information about the Avalon closure, please review the October 24 announcement:

http://www.mail-archive.com/users%40avalon.apache.org/msg05033.html

On a personal note, I want to thank all the developers and users who have made this experiment and community happen. I look forward to working with many of you in the new projects forming from Avalon. Thank you.

—-

J Aaron Farr
Apache Avalon PMC Chair

more…

Service Management

The board of the apache software foundation approved the resolution to create the Apache Excalibur Project. This new project will pick up responsibility for the Excalibur and Fortress codebases from the Avalon PMC. Leo Simons is the new Chair of Apache Excalibur…. more…

Service Management

The Apache Avalon Development Team is so much pleased to announce that the following Avalon packages have been released: avalon-fortress-container-1.1 avalon-fortress-tools-1.1 excalibur-component-1.2 excalibur-event-1.1 excalibur-logger-1.1 excalibur-sourceresolve-1.1 excalibur-store-1.0 excalibur-xmlutil-1.0 For more information, visit Avalon website - Apache Avalon Project… more…

Service Management

The Apache Avalon Project and The Apache Incubator Project are very pleased to announce that the vote for the graduation has passed and MerlinDeveloper now has a new home in The Apache Avalon Project. Special thanks to Leo Simons for helping the project through The Apache Incubator Project and Andreas for his work on the new project. The Apache Avalon Project… more…

Service Management

The Apache Avalon Team is proud to announce the release of Merlin 3.0 Beta 1. Merlin is an advanced component and service management solution that simplifies and enhances component development, assembly and service deployment concerns. Merlin 3.0 binaries can be downloaded from the following site: http://www.apache.org/dist/avalon/merlin/binaries/ Key Product Features: auto assembly muli-layer configuration management advanced context management composite component management packaged deployment scenarios local and remote repository integration integral jar extension management Maven plugin support for meta-info generation and simulated deployment product packaging and install services based on Avalon component meta model support for legacy migration Product documentation, tutorials and specifications are available on the Merlin Home site or the download link referenced above. For further information, visit the Apache Avalon Merlin Website. The Apache Avalon Project… more…

Service Management

The Avalon Team is proud to announce the general availability of Avalon Framework 4.1.5 and Avalon Meta 1.1 packages. The new framework release includes enhancements linked to the new Avalon Meta model. Collectively the two packages represent an important step forward in the evolution of the Avalon component model. Binary distributions of the packages are available at the following download sites: Avalon Framework 4.1.5 (Binary Distribution) http://www.apache.org/dyn/closer.cgi/avalon/avalon-framework/latest/ Avalon Meta 1.1 (Binary Distribution) http://www.apache.org/dyn/closer.cgi/avalon/avalon-meta/binaries/ New features introduced under the Avalon Meta package include: component type descriptor meta-info model container-neutral framework declaration of component type dependencies declaration of service publication specification of logging channel assumptions context strategy and context casting assumptions context entry dependencies context entry generation semantic configuration schema details XML and serialized object support Tools released in conjunction with the Avalon Meta package include an Ant task and Maven plugin supporting the automation of meta-info generation from @avalon javadoc tags. Additional information can be found on-line at the following Home Page Locations: Avalon Framework http://avalon.apache.org/framework/ Avalon Meta http://avalon.apache.org/meta/… more…

Service Management

The Avalon Team is pleased to announce availability of the upgrade releases of the Excalibur i18n internationalization and Excalibur Configuration utilities. These updates include minor enhancements to configuration listing and equality testing, and facilities enabling dynamic updating of a language locale. Binary distributions are available under the following sites: Excalibur i18n 1.1 http://www.apache.org/dyn/closer.cgi/avalon/excalibur-i18n/binaries/ Excalibur Configuration 1.1 http://www.apache.org/dyn/closer.cgi/avalon/excalibur-configuration/binaries/ Additional information is available on-line at the following Home Page locations: Excalibur i18n Home http://avalon.apache.org/excalibur/i18n/ Excalibur Configuration Home http://avalon.apache.org/excalibur/configuration/… more…

Service Management

The Avalon Team is proud to announce the release of Merlin 3.0 Beta 1. Merlin is an advanced component and service management solution that simplifies and enhances component development, assembly and service deployment concerns. Merlin 3.0 binaries can be downloaded from the following site: http://www.apache.org/dyn/closer.cgi/avalon/merlin/binaries/ Key Product Features: auto assembly muli-layer configuration management advanced context management composite component management packaged deployment scenarios local and remote repository integration integral jar extension management Maven plugin support for meta-info generation and simulated deployment product packaging and install services based on Avalon component meta model support for legacy migration Product documentation, tutorials and specifications are available on the Merlin Home site http://avalon.apache.org/merlin/ or the download link referenced above…. more…

Service Management

The Avalon team is proud to announce the 1.0 final releases of several Avalon-Cornerstone components. Avalon-Cornerstone (also known as Avalon-Components) is a repository for reusable components built using Avalon-Framework. The components currently being released are primarily oriented at server application development. Included are several components for the management of connections, sockets, datasources and threads, as well as a cron-like scheduling component and a generic object store utility. You may get the official releases from the following URL: http://avalon.apache.org/download.cgi For more information on Avalon-Cornerstone, please see http://avalon.apache.org/cornerstone/ For more information on the Apache Avalon project, please see http://avalon.apache.org/ - The Avalon Development Team… more…

Service Management

Eden welcomes the Federal Public Defenders Office of the US District Courts in Washington DC, as our newest Eden Help Desk user. Find out more about the Federal Public Defenders Office at:

http://www.uscourts.gov/

Service Management

Eden is excited to announce that Mobile Gas has chosen the Eden Help Desk, and Project Manager for their help desk, and project management solutions.

Learn more about Mobile Gas at: http://www.mobile-gas.com

Service Management

Benedictine University is dedicated to the education of undergraduate and graduate students from diverse ethnic, racial and religious backgrounds. As an academic community committed to liberal arts and professional education distinguished and guided by their Roman Catholic tradition and Benedictine heritage, they prepare students for a lifetime as active, informed and responsible citizens and leaders in the world community.

To learn more about Benedictine University visit thier website at:
http://www.ben.edu/

Service Management

North Carolina State Ports Authority chooses Eden for both their project management and sales management solution provider.

You can learn more about NCSPA at: http://www.ncports.com

Service Management

Eden welcomes new client, Semiconductor Equipment and Materials Institute (SEMI).

SEMI is the voice of the semiconductor industry.

The SEMI International Standards program has been helping to ensure open markets and lower semiconductor manufacturing costs for over 30 years. SEMI Standards have also facilitated the development of new industries, including the now pervasive foundry manufacturing model.

In the mid-1980s, semiconductor manufacturing centers began to develop around the globe. SEMI members and their customers were becoming more multi-national. True to its visionary beginnings, SEMI was at the forefront of supporting truly global industry development.

To learn more, visit SEMI at: http://www.semi.org

Service Management

ACS offers innovative and effective outsourcing solutions for clients around the world. For the past five years, ACS has achieved record growth with revenues climbing 30 percent annually. Take a look inside to find out about our people, our company, and the “can do” attitude that motivates us to deliver nothing less than the very best.

http://www.acs-inc.com/

Service Management

Mr. Andy Dunbar, from Polymorph Ltd., writes:

Eden has joined together with Polymorph; a successful UK based IT Services Company with an excellent track record of providing a wide range of services from consultancy for senior management to the development of bespoke applications, infrastructure design and support services, to fulfil a wide range of business issues.

Eden has chosen Polymorph to be a leading UK distributor of our successful Lotus Notes supported products.

Polymorph, like Eden, is an IBM Premier Business Partner and from their Cheshire based headquarters, in the north west of the UK, or from their regional office located in the South, Polymorph serves all clients throughout the UK and globe by providing leading collaborative and business-focussed solutions across all major industries, from finance to communications, insurance, manufacturing, banking, health care and government.

Like Eden, Polymorph prides themselves on the quality and usability of integrated business software, this combined with unmatched technical knowledge and support brings supreme customer satisfaction.

“We look forward to a long and prosperous relationship and see Polymorph as a leading UK solutions provider for our products”Mike Hogan, Eden Account Manager

Service Management

Eden would like to extend a warm welcome to Allan Gray.

Established in 1974, Allan Gray Limited is the largest privately owned investment management firm in Southern Africa, managing approximately R98.4 billion on behalf of institutional clients, Allan Gray Property Trust Management Limited, Allan Gray Unit Trust Management Limited, Allan Gray Life Limited and private clients. Institutional clients include public and private sector retirement funds, long- and short-term insurers and medical aid schemes.

Service Management

Article illustrates how to use the device discovery technology to enhance the performance of applications in a peer-to-peer environment with practical samples. more…

Service Management

Develop or enhance current Web applications with speech capabilities using Voice Toolkit and the WebSphere Studio Application Developer. more…

Service Management

How to evaluate architect candidates, the benefits, who should be involved, the key elements t to be considered, and how to make the final decision. more…

Service Management

Ilustrates the process for creating and testing an X+V application using IBMâÂ?ÂTs Multimodal Toolkit 4.3.2 running on WebSphere Studio Site Developer (WSSD) or WebSphere Studio Application Developer (WSAD) 5.1.2. more…

Service Management

Article provides basic background about Human Factors experts and why their knowledge is integral to building speech applications. more…

Service Management

Using traditional HTTP development models in the Service Management Framework for the pervasive J2ME environment — but without the traditional hassles. more…

Service Management

This second article of the 2-part series provides the high-level as well-low level implementation details of an application called JXTA for JMS, which is used to enable the integration of J2ME clients within existing JMS solutions. more…

Service Management

Introduction to a following tutorial for this certification, explaining what prerequisites are needed, what to expect from the tutorial, and what to expect from the exam. more…

Service Management

Article describes a new application development paradigm, based on the IBM Service management framework (SMF) to develop globalized wireless applications. more…

Service Management

Article describes a new application development paradigm, based on the IBM Service management framework (SMF) to develop globalized wireless applications. more…

Service Management

Illustrates how to run a push proxy gateway (PPG) on a Linux environment.. Developer will learn to set up their own PPG, configure unique settings, develop push content, and test it in real time with the PPG and a mobile handset simulator. more…

Service Management

Learn how a robust archiving and distribution infrastructure can improve business processes, increase productivity, reduce costs and ensure compliance in your SAP-enabled enterprise. Published by: Mobius Management Systems, Inc. more…

Service Management

Accenture and InformationWeek uncover the latest security trends and issues in the 2005 Global Information Security Survey. Published by: Accenture more…

Service Management

When you wing it without a project portfolio, management will overcommit resources, show poor resource prediction capability and end up with piecemeal information about projects. Published by: CIO Decisions more…

Service Management

A decade ago, as a vice president at a Fortune 500 financial corporation, I was part of a team that pitched a project management software implementation to the CIO. Published by: CIO Decisions more…

Service Management

Resource allocation software has brought visibility to project workflow and availability among 450 R&D scientists and engineers. Published by: CIO Decisions more…

Service Management

While HP today enjoys early mover advantage in the end-user workplace solutions market, IDC expects the company to face challenges as it continues to grow this part of its services business. Published by: Hewlett-Packard Company more…

Service Management

HP can help your company design, deploy, and manage stable and robust security management practices to protect your data integrity and the ongoing health of your network. Published by: Hewlett-Packard Company more…

Service Management

DHL has successfully achieved its goal of global service desk coherence, thus attaining a significant reduction in costs and standardization across their service desk platform. Published by: Hewlett-Packard Company more…

Service Management

With the vast elements of these guides you can build the network you want, with the performance, reliability, scalability, and cost that you need. Published by: Extreme Networks more…

Service Management

In 2001, Continental started to consider IT consolidation as a means of removing the barrier of physical datacenter space. Published by: Hewlett-Packard Company more…

Service Management

Applying manufacturing-style metrics to the global delivery of IT application development and maintenance reduces cost and provides organizations with a clear path to IT productivity to help them achieve higher levels of performance. Published by: Accenture more…

Service Management

This webcast presents examples of how to take offshore outsourcing to the next level. Published by: Patni Computer Systems Ltd. more…

Service Management

The information frontier is moving forward quickly, opening up rich streams of new information and dramatically increasing the technical ability to manage them. Forward-thinking executives must stay ahead of that curve to remain competitive. Published by: Accenture more…

Service Management

With the initial implementations on DOS-Based scanners, the Apple Newton, Microsoft Windows CE, and most recently Windows Mobile 2003, it is easy to say that Datastream has invaluable experience in this area. Published by: Datastream Systems, Inc. more…

Service Management

After nearly 30 years of research and development, speech recognition technology has finally come of age. Researchers at Accenture Technology Labs believe that it will become a key enabler of a new generation of intelligent systems. Published by: Accenture more…

Service Management

This paper discusses and provides a solution to one of the biggest issues enterprises face: managing the application life cycle. Published by: ENDFORCE, Inc. more…

Service Management

The explosion of legislation regarding the privacy and security of information is having a profound effect on organizations of all sizes and shapes. Published by: netForensics.com more…

Service Management

The free flow of data has created a dilemma for companies that Outsource. Download this white paper and learn how to safeguard your digital information and still provide the access third-party partners need to get the job done. Published by: Vormetric, Inc. more…

Service Management

The Naval Surface Warfare Center - Dahlgren Division (NSWCDD) sought to provide its decision makers with timely, accurate, and usable information about ongoing technical projects through the integration of numerous disparate program management systems. BearingPoint was engaged to help the organization leverage Web-enabled technology to rapidly enhance visibility, improve communication among different functional groups, and promote enterprise-wide program management best practices. more…

Service Management

Cisco Systems and HP partner to deliver business continuity solutions that are built on industry standards, so you can leverage your existing IT investment as you journey towards an adaptive enterprise. Published by: Hewlett-Packard Company more…

Service Management

Managing and monitoring IT security technical controls is a primary Sarbanes-Oxley (SOX) compliance headache and an expensive one–adding to the more than $6 billion being spent on SOX requirements this year. Published by: BindView Development Corporation more…

Service Management

DWL Customer™ is the recognized leader in the CDI market as the most robust, fully functional and proven CDI solution available today. Published by: DWL more…

Service Management

This paper discusses how Network Automation can address rising network management costs and improve service quality. Published by: Opsware, Inc. more…

Service Management

Without a doubt compliance spending has become a significant portion of the IT budget. As a result, CIOs need to include more time, resources and budget dollars in their planning process. But how much is enough? Published by: CIO Decisions more…

Service Management</